Privacy Policy 2018-03-14T18:56:52+00:00

Privacy Policy

This page will describe management of our web site as regards processing the personal data of users that visit Please read this Policy carefully.

This information is provided – also in pursuance of Section 13 of Legislative Decree no. 196/2003 –  to any entity having to do with the web-based services that are made available by Shangri-La Heritage via electronic networks as from the following address:

which corresponds to the home page of our official web site.

The information provided only applies to our web site and does not concern any web sites that may be visited by an user via external links.

The information provided is also based on the guidelines contained in Recommendation no. 2/2001, which was adopted on 17 May 2001 by the European data protection authorities within the Working Party set up under Article 29 of European Directive 95/46/EC in order to lay down minimum requirements for the collection of personal data online – especially with regard to arrangements, timing and contents of the information to be provided by data controllers to users visiting web pages for whatever purpose.

The above Recommendation as well as a summary of its purposes can be found in another section of this site.


Visiting this site may result into the processing of data concerning identified or identifiable persons.

 The data controller is Heritage Trade Company S.r.l. (VAT 04286680162), with registered office in Clusone (Italy), Via Col Parans, 5 – 24023. (following “Shangri-La Heritage”)

Place Where Data Is Processed

The processing operations related to the web-based services that are made available via this website are carried out at the aforementioned office Shangri-La Heritage exclusively by technical staff in charge of said processing, or else by persons tasked with such maintenance activities as may be necessary from time to time.

No data resulting from web-based services is either communicated or disseminated.

Any personal data that is provided by users requesting to be sent information materials such as bulletins, CD-ROMs, newsletters, annual reports, answers to questions, decisions and sundry provisions, etc. is only used to provide the service and/or discharge the tasks requested and is disclosed to third parties only if this is necessary for the said purposes.

Third parties

Data processing is arranged only by the company employees, partners or representatives for occasional maintenance. No data coming from web services is communicated or spread to any third party. The voluntarily personal data given by users is solely used for the accomplishment of the required service and is not communicated to any third party unless the data has to be communicated by law or is strictly necessary for the accomplishment of requests.

Categories of Processed Data


Navigation Data

The information systems and software procedures relied upon to operate this web site acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols.

Such information is not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties.

This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this web site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user’s operating system and computer environment.

These data are only used to extract anonymous statistical information on website use as well as to check its functioning; they are erased immediately after being processed. The data might be used to establish liability in case computer crimes are committed against the website; except for this circumstance, any data on web contacts is currently retained for no longer than seven days.

Data required for user registration

To complete online registration at Shangri-La Heritage website (, and take advantage of the services provided by the Company, you have to give us a set of necessary data (name, surname, email address, password).

These data will be used only for purposes related to, connected and / or functional to the services requested by you, and in particular to fulfill every obligation imposed by laws or regulations.

The processing of your personal data for the purposes mentioned above is essential for the proper and complete fulfilment by Shangri-La Heritage, its obligations under the Product rental agreement.

The refusal to provide such personal data makes it impossible to refine the rental agreement.

Data provided voluntarily by users visitors

Sending e-mail messages to the addresses mentioned on this website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s address, which is necessary in order to reply to any request, as well as of such additional personal data as is contained in the message(s) which might be used for other activities (marketing, newsletters, etc.) by the data controller.

Photo submitted voluntarily by visitors Users

Shangri-La Heritage reserves the right to publish the photos posted on the site by visitors, in the manner expressly provided for by the Site. This submission is optional and involves awareness and acceptance by the visitor that these photos will be selected by the staff of Shangri-La Heritage to be published. For this reason, posting your photos on the site does not give right to any financial reward. If the picture was to portray third parties in addition to the one who sent the photo, send it is the equivalent to a statement by the person who sent the photo to have obtained the prior consent of the publication of the picture from the subjects portrayed. Therefore Shangri-La Heritage does not assume any responsibility in case the photos are published without consent. The sender the photo will indemnify and hold harmless Shangri-La Heritage respect to requests from individuals portrayed in the photo.


Shangri-La Heritage reserves the right to publish on the website the comments posted by registered users on the matters stated in the section called My Account (“Community / Forum”).


No personal data concerning users is acquired by the website in this regard.

No cookies are used to transmit personal information, nor are so-called persistent cookies or user tracking systems implemented.

Use of the so-called session cookies – which are not stored permanently on the user’s computer and disappear upon closing the browser – is exclusively limited to the transmission of session ID’s – consisting of server-generated casual numbers – as necessary to allow secure, effective navigation.

The so-called session cookies used by this website make it unnecessary to implement other computer techniques that are potentially detrimental to the confidentiality of user navigation, whilst they do not allow acquiring the user’s personal identification data.

Optional Data Provision

Subject to the specifications made with regard to navigation data, users are free to provide the personal data either to be entered in the application forms submitted to the Office or referred to in contacting the Office to request delivery of information materials and other communications.

Failure to provide such data may entail the failure to be provided with the items requested.

For completeness’ sake, it should be pointed out that in some cases – which are not the subject of the standard management of this website – our Authority may request information pursuant to Section 157(1) of Legislative Decree no. 196/2003 with a view to supervising the processing of personal data. In these cases it is mandatory to comply under penalty of administrative penalties.

Processing Arrangements

Personal data is processed with automated means for no longer than is necessary to achieve the purposes for which it has been collected.

Specific security measures are implemented to prevent the data from being lost, used unlawfully and/or inappropriately, and accessed without authorization.

Data Subjects’ Rights

Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified (Section 7 of Legislative Decree no. 196/2003).

The above Section also provides for the right to request erasure, anonymisation or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.

Links to other websites

Our site contains links to other websites that may have no connection with us.

Shangri-La Heritage does not control or monitor such websites and their content. Shangri-La Heritage cannot be held responsible for the content of such sites and the rules adopted by them, even with respect to your privacy and personal data processing during its navigation operations. Please, pay attention, when you link to these sites through links provided on our website and read their terms of use and privacy policy. Our Privacy Policy does not apply to third party websites. Our site provides links to other websites exclusively to make our users’ researches and navigation easier, and to facilitate the hyperlink to other sites on the Internet. Enabling those links do not imply any recommendation or report by Shangri-La Heritage for accessing and browsing these sites, nor any guarantee about their contents, services or goods.

To be aware of your rights and always be updated on the legislation regarding the protection of personal data, we recommend you to visit the website of the “Garante per la protezione dei dati personali “at

We inform you that you will be able to exercise these rights, according to the provisions of the Privacy Code, addressing a specific request to the data controller, Shangri-La Heritage, as the legal representative.

Formula Of Consent

Having read the information pursuant to Art. 13 of Legislative Decree no. 196/2003, and being ware of the rights recognized by art. 7, I agree to the processing of personal data in accordance with this information.

We assure that the processing of your personal data for the purposes mentioned above is essential for the proper and complete fulfilment to Shangri-La Heritage obligations under the rental agreement. Any refusal to provide personal data makes it impossible to conclude the rental agreement.

I agree to receive from Shangri-La Heritage and by its trading partners commercial e-mails, promotional and informative communications, related to new products or services developed, marketed or promoted by Shangri-La Heritage. The lack of consensus with the aforesaid notification does not affect the execution of the rental agreement of the Product.

Phone: +39 3281960121 // +39 3472960362